Refund policy
Returns & Refund Policy
We want you to be happy with your purchase. Please read our Returns & Refund Policy carefully before placing your order.
Returns Eligibility
We only accept returns under the following conditions:
- You received an incorrect size due to an error on our side
- You received an incorrect product due to an error on our side
Returns will not be accepted for any other reasons.
Important Notice – Size & Color Selection
It is the customer’s responsibility to carefully choose the correct size and color before submitting an order.
We do not accept returns or refunds for:
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Change of mind
Please double-check your order details before completing checkout.
Order Corrections (Before Shipping)
If you notice a mistake immediately after placing your order, please contact us as soon as possible.
- We can assist with size or color changes only, before the order is shipped
- We cannot change the product itself, as different products have different prices
Product Changes & Pricing
We do not allow product changes after an order is placed.
This includes:
- Switching to a different shoe style
- Switching to a product with a higher or lower price
Due to pricing differences and payment handling, we do not process additional payments or refunds related to changing products.
Return Conditions
Approved returns must:
- Be unused and in original condition
- Be returned in original packaging
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing times may vary depending on your payment provider
Contact Us
If you believe we made an error with your order, please contact us immediately with your order number and details so we can assist you promptly.
